Cancellation and Refunds
How to cancel a Little Desi order, when we replace a book or refund you, and how long a refund takes to reach you.
Last updated:
Cancelling an order
You can cancel a book order until it is dispatched. Write to us with your order ID and we refund you in full. We never charge for a cancellation.
Once a book is on its way, the order can no longer be cancelled. If it then arrives damaged or is lost, see below.
Damaged books
If a book arrives damaged, tell us within 48 hours of delivery. Send your order ID and photos of the book and its packaging. We send you a replacement at no cost, and you keep the damaged book. If we cannot replace it, we refund you in full.
Lost parcels
If the delivery partner confirms that your parcel is lost, we send you a replacement at no cost. If we cannot replace it, we refund you in full.
In rare cases, when our delivery partner’s service is disrupted, a parcel takes longer than the delivery times on our Shipping and Exchanges page. We follow it up with them until it reaches you. A delay on its own is not a reason for a refund.
Change of mind
We do not take back or refund a book that arrived in good condition.
Story editions and courses
Story editions and courses open in your Library the moment you pay, so they are not refundable. If one does not open, write to us and we fix it.
How refunds are paid
Refunds go back to the payment method you used. If you paid by bank transfer, we refund to the account you paid from. We start a refund within 2 working days of approving it, and your bank then takes 5–10 working days to show it.
Contact us
Write to support@littledesi.shop or message us on WhatsApp at +91 90192 01988, with your order ID. For a complaint, see Grievances in our Terms of Service.